Refund & Return Policy

Effective Date: September 10, 2026

At Asora, we want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible to return your order according to the terms below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be:

• Unused and in its original condition.
• In its original packaging, where applicable.
• Accompanied by proof of purchase or order information.

Certain products may be excluded from return eligibility where permitted by applicable law, including products that are personalized, made-to-order, perishable, or otherwise non-returnable.

How to Request a Return

Before sending an item back, please contact us at:

Email: contact@asora.store

Please include your order number, the item you wish to return, and the reason for the return.

We will provide return instructions if your request is approved.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise required to be covered by us under applicable law, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order information and clear photographs of the issue.

We will review the request and, where appropriate, offer a replacement, refund, or other suitable resolution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Late or Missing Refunds

If you have been notified that a refund was issued but have not received it, first check your payment account and contact your payment provider or bank.

If you still need assistance, contact us at contact@asora.store.

Exchanges

If an exchange is available for your product, please contact us before returning the item. Availability may depend on inventory.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, our normal return process may apply.

International Returns

International customers are subject to the same return requirements unless otherwise required by applicable law. Customs duties, import taxes, and return-related charges may apply depending on the circumstances and destination country.

Contact Us

Asora
171 Patterson St, Anchorage, AK 99504, United States
Email: contact@asora.store
Phone: +1 325-788-7546